Field Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Design, service, maintain, and troubleshoot PMS (Power Management Systems) including PLC, SCADA, HMI, PME, and networks at various client locations.

• Provide on-site technical assistance, swiftly diagnosing faults and resolving hardware/software problems.

• Aid in the installation and commissioning of PMS systems, which includes testing and ensuring proper functionality.

• Conduct customer training sessions and cultivate strong client relationships through exceptional service.

• Create comprehensive service documentation and communicate activities back to internal teams.

• Participate in an emergency call-out rotation (approximately once every 8 weeks) and address urgent issues as they arise.

• Adhere to health, safety, and company protocols during all field operations.

• Occasionally travel throughout the UK and Europe in a field-based engineering capacity.

⛳️ Requirements

• Bachelor’s degree, HNC, ONC, or a related qualification in Electrical Engineering or Electronics Engineering.

• A minimum of 3 years’ experience in servicing and maintaining power management systems, including PLC, SCADA, PME, and networks.

• Demonstrated success in a similar field-based engineering role with a robust understanding of power management systems, encompassing both hardware and software components.

• Skilled in utilizing diagnostic tools and software for troubleshooting PLC, SCADA, PME, and network systems.

• Knowledge of industry standards and regulations regarding power management.

• Strong problem-solving, analytical, and interpersonal abilities.

• Capability to work independently and effectively manage time.

• Valid driver's license and the ability to operate field service vehicles.

• Eligibility to work in the UK.

🏝️ Benefits

• A fulfilling work environment where your contributions are valued, and your successes are celebrated;

• Opportunities to acquire new skills in a dynamic industry;

• A competitive salary and benefits package that includes:

• An annual pay review based on merit

• Enhanced annual leave

• Employee recognition programs and long service awards

• Referral bonuses

• Volunteer days

• Group Life Insurance, which includes a death in service benefit and access to a virtual GP service available 24/7, 365 days a year

• Sick pay scheme

• Cycle to Work scheme

• Enhanced maternity/paternity leave

• Flexible/Remote/Hybrid Work options