Field Services Engineer

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Provide independent support to Sakura customers across various technical domains, including installation, training, support, repair, service, and warranty.

• Deliver effective technical assistance to both customers and internal stakeholders.

• Oversee, coordinate, monitor, repair, and install Sakura (demonstration) equipment.

• Maintain up-to-date knowledge of all Sakura equipment by participating in regular technical training at the Sakura Academy.

• Manage complaints efficiently and effectively.

• Meet personal and team objectives established at the start of the fiscal year.

• Ensure timely and comprehensive reporting through CRM.

• Conduct quality assurance activities.

• Engage in various project teams.

⛳️ Requirements

• Completion of secondary Vocational Education or Higher Education with a technical (mechanical) focus.

• Relevant experience as a field service engineer, ideally within the Medical Diagnostics instrumentation sector.

• Proficient in using computers and Microsoft Office software.

• Possession of a local driver's license.

• Reside in or around Stockholm.

• Flexibility in working hours and willingness to stay overnight when necessary.

• Strong command of both Swedish and English, in spoken and written form.

• Excellent presentation and communication skills.

• Customer-focused, able to connect easily and make an impact at all levels.

• Self-organized, structured, and independent.

• Pragmatic with a can-do attitude.

🏝️ Benefits

• Competitive salary package, inclusive of bonuses and additional benefits.

• Company car.

• Mobile phone.

• Laptop.

• Opportunities for professional development.