Field Services Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Identify both current and anticipated customer program needs through engaging discussions.

• Respond to customer inquiries by providing detailed product, service, and technical information.

• Organize and conduct training sessions along with pre-sales product demonstrations showcasing SFS products and capabilities.

• Act as the application and system integration specialist during customer interactions.

• Work closely with Sales and Program Management teams to enhance business growth while ensuring customer satisfaction.

• Assist in the integration of SFS software and hardware into customer systems.

• Function as the main point of contact between Sales and Engineering teams to address customer requirements.

• Execute on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration tasks.

• Analyze complex technical issues and devise solutions to uphold system uptime and reliability.

• Provide insights to engineering teams for implementing design enhancements based on field experiences.

• Educate end-users and internal personnel on proper system operation, maintenance, and safety procedures.

• Document field activities, generate reports, and maintain precise records for compliance and quality assurance.

⛳️ Requirements

• A minimum of 5 years of relevant experience is preferred.

• A Bachelor’s degree in engineering is preferred.

• A combination of education and experience will be taken into account.

• Prior military experience or extensive knowledge of the US Defense industry is preferred.

• Experience working with government entities and DoD contractors is preferred.

• An active security clearance or the ability to obtain a security clearance (Secret) is required.

• Must possess the ability to work independently with minimal supervision from a remote location.

• Proven history of utilizing exceptional customer service skills to enhance sales capabilities for external clients.

• Ability to manage complex issues with analytical thinking and engage customers with enthusiasm.

• Demonstrated history of progressive leadership roles.

• Willingness to travel domestically as required (approximately 30%).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options