Field Services Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Ensure that photovoltaic power plants consistently achieve the agreed-upon service and operational performance targets in accordance with established SLAs.

• Review service reports and related documentation promptly, sharing them with relevant stakeholders.

• Guarantee compliance with maintenance schedules in collaboration with the Team Leader Field Services and subcontractors.

• Monitor critical accounts and ensure swift and effective resolution of technical issues.

• Coordinate daily operational activities and oversee the resolution of outstanding site-related challenges.

• Collaborate closely with subcontractors and internal teams to address escalated customer concerns.

• Conduct electrical testing (e.g., insulation resistance, continuity, IR testing) and complete the required certification documentation.

• Perform the replacement of inverters, isolators, panels, and other defective components as necessary.

• Maintain precise records using field service applications or CRM systems, including reports, photos, and test results.

• Coordinate with O&M coordinators to report issues, request spare parts, and schedule follow-up activities.

• Provide a high level of customer service while operating across residential, commercial, and industrial sites.

• Assist with upgrades, retrofits, and the implementation of monitoring and smart systems.

• Support root cause analysis to identify and resolve plant performance issues.

⛳️ Requirements

• Completed technical education or relevant field experience in electrical, mechanical, or renewable energy disciplines.

• Relevant certifications such as 18th Edition, ECS/CSCS card, First Aid, IPAF, or SSSTS.

• Ability to read and interpret technical documentation, including single-line diagrams (SLDs), installation specifications, and test reports.

• Experience with plant controllers (PPC), SCADA systems, reactive power systems, or hybrid PV/BESS systems.

• Basic understanding of IT systems, networks, and data communication.

• Knowledge of CCTV and security system architecture.

• Strong hands-on technical skills and a proactive, solution-oriented mindset.

• Excellent organizational skills with the capacity to manage multiple tasks and priorities.

• Strong communication skills and a customer-oriented approach.

• A clean UK driving license is required; AP/SAP qualifications and experience with various inverter and transformer manufacturers are considered a strong advantage.

🏝️ Benefits

• Adherence to health & safety regulations.

• Technical support for customer inquiries.

• Opportunities for professional development.

• The chance to work in interdisciplinary teams.

• Flexible working models.