Field Service Technician – Robotics

This is a fully remote position, open to applicants in France.

📋 Description

• Conduct diagnostics and suggest maintenance solutions.

• Execute repairs on various products.

• Support and guide customers on the usage and operation of our robots.

• Prepare intervention reports using CRM software.

• Oversee the inventory of remote/off-site spare parts.

• Provide maintenance training sessions.

• Ensure customer follow-up in coordination with the team.

• Participate in the ongoing enhancement of the service.

⛳️ Requirements

• A minimum of a Bac+2 (two-year) technical qualification or its equivalent.

• Previous successful experience in a comparable role, preferably in the maintenance or installation of specialized machinery.

• Strong foundational knowledge in mechanics, electrotechnics, industrial computing, and automation.

• Familiarity with one or more programming languages.

• Proficient in English.

• Ability to work autonomously.

• Strong customer service orientation.

• Excellent interpersonal skills.

• Attention to detail and a rigorous approach.

🏝️ Benefits

• Competitive salary based on experience.

• Two fixed annual bonuses.

• Emphasis on quality of work life (company restaurant, transportation for commuters, childcare facilities, remote work options, etc.).

• Health insurance (mutuelle).

• Works council and employee benefits.

• Stäubli employee cooperative.