Field Service Technician, Level II

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out all Level I installer duties and responsibilities by adhering to our thorough documentation to maintain the highest installation and service standards.

• Exhibit exceptional organizational abilities in managing project and service tickets, ensuring efficient communication and timely updates in accordance with assignments.

• Demonstrate a strong grasp of project scopes and service expectations, taking full ownership of assigned tasks and consistently achieving excellent results.

• Take on leadership roles by delegating tasks within the team's capabilities, fostering a collaborative environment that promotes growth and productivity.

• While leading a team, mentor Level 1 installers, upholding high standards and actively seeking their input for continual improvement.

• Establish and maintain effective communication channels with Project Delivery Coordinators, Project Managers, and customers as necessary, ensuring smooth project execution.

• Show expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful execution of various projects.

• Pursue ongoing professional development opportunities, especially in leadership and communication skills, to enhance contributions to the team.

• Effectively conduct Factory Authorized Testing (FAT) of products prior to installation, ensuring that all systems meet the highest quality and performance standards.

• Demonstrate skill in system configuration and the successful commissioning of systems, providing clients with dependable and fully operational solutions.

• Embrace the adaptability of the role by willingly accepting additional job responsibilities that may arise during our business operations, further enriching this job description.

⛳️ Requirements

• A minimum of 2 years of previous experience in a construction trade.

• Advanced knowledge of electricity (high and/or low voltage).

• Practical field experience from past work roles.

• Basic understanding of telecommunications (TCP/IP, general networking, computers, VoIP, etc.).

• Ability to identify and work with common low voltage cabling.

• Possesses and maintains a solid understanding of basic IT networking, configurations, and IP addressing.

• Capability to read architectural drawings.

• Experience in team management or supervision.

• Previous experience in completing projects within defined scopes.

• Familiarity with service ticketing processes.

• Prior knowledge in fire, CCTV, intrusion, and emergency nurse call systems.

• Excellent communication skills.

• Valid US Driver’s license is required.

🏝️ Benefits

• Competitive base salary based on experience.

• Bonus and commission programs.

• Paid Time Off (PTO).

• Volunteer Paid Time Off (VTO).

• 100% employer-paid family health insurance premium.

• 100% employer-paid disability insurance.

• 100% employer-paid dental & vision insurance.

• 401k with Safe Harbor contributions from the company annually.

• Profit-sharing opportunities.