Field Service Technician, Level II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Perform all Level I installer duties and responsibilities by adhering to our thorough documentation to maintain the highest standards of service and installation.

• Exhibit outstanding organizational skills while managing project and service tickets, ensuring efficient communication and timely updates according to assignments.

• Demonstrate a comprehensive understanding of project scopes and service expectations, taking full responsibility for assigned tasks and consistently achieving excellent outcomes.

• Take on leadership roles by assigning tasks that align with the team's capabilities, fostering a collaborative environment that promotes growth and productivity.

• In a leadership capacity, mentor Level 1 installers, uphold high standards, and actively seek their feedback for ongoing improvement.

• Establish and uphold effective communication channels with Project Delivery Coordinators, Project Managers, and customers as required to ensure smooth project execution.

• Display expertise in nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of various projects.

• Pursue continuous professional development opportunities, focusing on leadership and communication skills to enhance contributions to the team.

• Effectively conduct Factory Authorized Testing (FAT) of products prior to installation, ensuring all systems comply with the highest quality and performance standards.

• Show proficiency in system configuration and the successful commissioning of systems, delivering clients reliable and fully operational solutions.

• Embrace the flexibility of the position by readily accepting additional job responsibilities that may arise during business operations, further enriching the dynamics of this position.

⛳️ Requirements

• At least 2 years of experience in a previous construction trade.

• Advanced understanding of electricity (both high and low voltage).

• Hands-on field experience from previous roles.

• Basic knowledge of telecommunications (TCP/IP, general networking, computers, VoIP, etc.).

• Capability to identify and utilize common low voltage cabling.

• Maintain a working knowledge of basic IT networking, configurations, and IP addressing.

• Ability to interpret architectural drawings.

• Experience in team management or supervisory roles.

• Proven track record of completing projects within scope.

• Familiarity with service ticketing processes.

• Previous knowledge of fire systems, CCTV, intrusion systems, and emergency nurse call systems.

• Excellent communication skills are essential.

• A valid US Driver’s license is required.

🏝️ Benefits

• Competitive base salary based on experience.

• Bonus and commission programs.

• Paid Time Off (PTO).

• Volunteer Paid Time Off (VTO).

• 100% employer-paid family health insurance premium.

• 100% employer-paid disability insurance.

• 100% employer-paid dental and vision insurance.

• 401k plan with Safe Harbor contributions from the company annually.

• Opportunities for profit sharing.