Field Service Technician Level II

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Carry out all Level I installer duties and responsibilities, adhering to our detailed documentation to maintain the highest standards of installation and service.

• Show outstanding organizational abilities in managing project and service tickets, ensuring efficient interactions and timely updates in accordance with assignments.

• Possess a thorough understanding of project scopes and service expectations, taking full responsibility for tasks assigned and consistently achieving excellent results.

• Take on leadership roles by distributing tasks within the team’s capabilities, promoting a collaborative environment that fosters growth and productivity.

• When in a leadership position, mentor Level 1 installers, uphold high standards, and actively seek their input for ongoing improvement.

• Create and sustain effective communication channels with Project Delivery Coordinators, Project Managers, and clients as necessary, ensuring smooth project execution.

• Demonstrate expertise in working with nurse call systems, card access systems, and video surveillance products, aiding in the successful implementation of various projects.

• Pursue continuous professional development opportunities, focusing on leadership and communication skills to enhance contributions to the team.

• Competently conduct Factory Authorized Testing (FAT) of products prior to installation, ensuring all systems meet the highest quality and performance benchmarks.

• Display proficiency in system configuration and successful commissioning of systems, delivering reliable and fully operational solutions to clients.

• Embrace the flexibility of the role by readily accepting additional job responsibilities that may arise during business operations, further enriching the scope of this position.

⛳️ Requirements

• At least 2 years of experience in a prior construction trade.

• Advanced knowledge of electricity (both high and/or low voltage).

• Hands-on field experience from previous positions.

• Basic understanding of telecommunications (TCP/IP, general networking, computers, VoIP, etc.).

• Ability to identify and utilize common low voltage cabling.

• Maintains a working knowledge of basic IT networking, configurations, and IP addressing.

• Ability to interpret architectural drawings.

• Experience in team management or supervision.

• Prior experience in completing projects within scope.

• Familiarity with service ticketing processes.

• Any prior knowledge in fire, CCTV, intrusion, and emergency nurse call systems.

• Excellent communication skills.

• Must possess a valid US Driver's license.

🏝️ Benefits

• Competitive base salary based on experience.

• Bonus and commission programs.

• Paid Time Off (PTO).

• Volunteer Paid Time Off (VTO).

• 100% employer-paid family health insurance premium.

• 100% employer-paid disability insurance.

• 100% employer-paid dental and vision insurance.

• 401k with Safe Harbor contributions from the company annually.

• Profit-sharing opportunities.