Field Service Technician III – Global Sustainment Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver on-site and remote upgrades as well as troubleshooting for Motorola ASTRO systems.

• Offer technical assistance for specialized systems and product applications.

• Diagnose software-driven electronic issues.

• Provision communication system infrastructure while optimizing RF and Broadband architecture.

• Maintain, enhance, test, and document intricate communications systems.

• Administer and resolve issues in IP networks and IT environments.

• Install, configure, and sustain cabling, routers, switches, firewalls, and bridges.

• Oversee server hardware, operating systems, and software infrastructure.

• Address system and application-related challenges.

• Prepare weekly reports detailing activities and achievements.

• Collaborate with customers, subcontractors, sales, engineering, project management, and customer support teams.

• Travel both internationally and domestically up to 75%–80% of the time.

⛳️ Requirements

• U.S. citizenship is required.

• Must be able to obtain an acceptable adjudication of DOD Secret (T-3) clearance within 18 months of starting employment.

• Completion of SF86 questionnaire and fingerprinting is necessary for national security positions.

• Willingness to earn CompTIA Security+ or CISSP certification within the first year of employment.

• Minimum of 2 years of experience in IT, networking, technician roles, field service, system technician/specialist, radio frequency, or land mobile radio.

• Permanent residence should be within 60 miles or less of a mid-to-large-class international airport.

• Capability to obtain or hold a U.S. Passport and International Drivers Permit.

• Must be able to legally drive and rent a vehicle as required.

• Physical ability to lift approximately 50 pounds.

• Basic understanding of networking, cybersecurity principles, Active Directory administration, and LMR communications.

• Advanced knowledge of ASTRO core applications including UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI.

• Proficient in troubleshooting IP networks and managing IT environments.

• Familiarity with Microsoft Office products and Google Suite applications.

• Understanding of LAN/WAN communications systems, cabling, routers, switches, firewalls, and bridges.

• Competence in maintaining and troubleshooting server hardware, operating systems, and software infrastructure.

• Strong verbal and written communication skills, organizational abilities, self-management, interpersonal skills, and attention to detail.

• Openness to travel internationally and domestically up to 75%–80% of the time.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.