Field Service Technician II – Cargo

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provides on-call support and requires travel.

• Diagnoses, services, installs, and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at client locations.

• Maintains a field service log and filing system to effectively initiate, organize, and preserve all field service and job records until the work is finalized.

• Conducts follow-up communications with customers to ensure their satisfaction with the work performed.

• Accountable for addressing daily service repair needs and enhancing customer satisfaction.

• Installs, repairs, and maintains equipment in the field; provides customer training as necessary.

• Completes all scheduled maintenance within the specified deadlines.

• Keeps current with all technical certifications.

⛳️ Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).

• At least 3 years of experience directly related to troubleshooting and field repair of electrical and electronic systems and equipment.

• Exceptional communication skills with a strong emphasis on customer focus and teamwork.

• Must be promptly responsive to all customer inquiries at all times.

• Must be willing and able to travel on short notice.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.