Field Service Technician II

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Commission, repair, and maintain mechanical and electrical equipment related to new Data Center Cooling initiatives.

• Analyze work orders, blueprints, schematic diagrams, and associated documents to identify tasks, tools, equipment, and parts necessary for installation or repair.

• Exhibit expertise in managing complex jobs with the aim of reducing the impact on the customer’s building experience while also lessening the financial strain on the company.

• Collaborate with engineering and manufacturing teams to address unusual issues in system operation and maintenance.

• Deliver exceptional customer service to both internal and external clients while upholding a professional appearance and demeanor.

⛳️ Requirements

• High school diploma or equivalent.

• Three to five years of experience in installation, maintenance, and troubleshooting; HVAC servicing or related electromechanical experience is preferred.

• Willingness to travel approximately 85% of the time to various job sites for commissioning and warranty tasks.

• Exceptional analytical abilities and attention to detail.

• Capability to read and interpret blueprints, plans, and manuals.

• Ability to remain engaged in projects through root cause analysis.

• Outstanding customer service abilities with a commitment to exceeding internal and external customer expectations.

• Capacity to work independently and efficiently, ensuring tasks are completed correctly with external technicians and the ability to follow up on parts delivery.

• Trade/technical school education or certification is a plus.

• Product familiarity with industrial HVAC equipment or comparable electromechanical products is preferred.

• Strong proficiency in Microsoft Excel and Word.

• Intermediate experience with commercial projects.

• Experience in building automation is a plus.

🏝️ Benefits

• Health

• Dental

• Vision

• Life

• STD

• LTD

• FSA

• HAS

• 401(k) Plan with company contributions

• First year, 4 weeks’ vacation (accrued)