Field Service Technician II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Perform all Level 1 installer duties and responsibilities, adhering to our detailed guidelines to maintain the highest installation and service standards.

• Showcase outstanding organizational abilities in managing project and service tickets, ensuring effective communication and timely updates in accordance with assignments.

• Display a thorough comprehension of project scopes and service expectations, taking full ownership of assigned tasks while consistently achieving exceptional outcomes.

• Take on leadership roles by assigning tasks that align with the team's capabilities, cultivating a cooperative atmosphere that promotes growth and productivity.

• While leading a team, mentor Level 1 installers to uphold high standards and actively seek their input for ongoing improvement.

• Establish and sustain consistent and effective communication with Project Delivery Coordinators, Project Managers, and clients as necessary to ensure smooth project execution.

• Demonstrate proficiency in working with nurse call systems, card access systems, and video surveillance technologies, contributing to the successful execution of various projects.

• Seek continuous professional development opportunities, particularly in leadership and communication skills, to enhance contributions to the team.

• Expertly conduct Factory Authorized Testing (FAT) of products prior to installation, ensuring all systems meet exceptional quality and performance standards.

• Show expertise in system configuration and successfully commissioning systems, providing clients with dependable and fully operational solutions.

• Welcome the flexibility of the role by readily accepting additional job responsibilities that may arise during business operations, further enriching the scope of this job description.

⛳️ Requirements

• Minimum of 2 years experience in a previous construction trade.

• Advanced knowledge of electricity (high and/or low voltage).

• Hands-on/field experience from prior employment.

• Basic understanding of telecommunications (TCP/IP, general networking, computers, VoIP, etc.).

• Ability to identify and utilize common low voltage cabling.

• Maintains a working knowledge of basic IT networking, configurations, and IP addressing.

• Capability to read architectural drawings.

• Experience in team management or supervisory roles.

• Proven history of completing projects within scope.

• Familiarity with service ticketing processes.

• Any prior knowledge in fire, CCTV, intrusion, or emergency nurse call systems.

• Excellent communication skills.

• Must possess a valid US Driver’s license.

🏝️ Benefits

• Paid Time Off (PTO).

• Volunteer Paid Time Off (VTO).

• 100% employer-covered family health insurance premium.

• 100% employer-covered disability insurance.

• 100% employer-covered dental & vision insurance.

• 401k with annual Safe Harbor contributions from the company.

• Profit sharing opportunities.

• Bonus programs.