Field Service Technician II

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Carry out all Level 1 installer duties and responsibilities by adhering to our detailed documentation to maintain the highest standards of installation and service.

• Exhibit outstanding organizational abilities in managing project and service tickets, ensuring efficient communication and timely updates in accordance with assignments.

• Demonstrate a thorough comprehension of project scopes and service expectations, taking full responsibility for assigned tasks and consistently achieving excellent outcomes.

• Take on leadership roles by assigning tasks within the team's skill set, promoting a collaborative atmosphere that supports growth and productivity.

• While overseeing a team, mentor Level 1 installers to uphold high standards and actively seek their input for ongoing improvement.

• Develop and sustain consistent and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as required, ensuring smooth project execution.

• Display expertise in working with nurse call systems, card access systems, and video surveillance products, aiding in the successful execution of various projects.

• Seek continuous professional development opportunities, particularly in leadership and communication skills, to further enhance contributions to the team.

• Competently conduct Factory Authorized Testing (FAT) of products prior to installation, ensuring all systems meet the highest quality and performance standards.

• Show proficiency in system configuration and the successful commissioning of systems, providing clients with dependable and fully operational solutions.

• Embrace the versatility of the role by readily accepting additional duties that may arise during our business operations, thereby enriching the dynamics of this job description.

⛳️ Requirements

• At least 2 years of experience in a previous construction trade.

• Advanced knowledge of electricity (both high and low voltage).

• Hands-on/field experience from prior work history.

• Basic knowledge of telecommunications (TCP/IP, general networking, computers, VoIP, etc.).

• Ability to identify and utilize common low voltage cabling.

• Maintains a working knowledge of basic IT networking, configurations, and IP addressing.

• Capability to read architectural drawings.

• Experience in team management or supervision.

• Prior experience completing projects within scope.

• Familiarity with service ticketing processes.

• Any prior knowledge in fire, CCTV, intrusion, or emergency nurse call systems.

• Excellent communication abilities.

• Must possess a valid US Driver’s license.

🏝️ Benefits

• Paid Time Off (PTO).

• Volunteer Paid Time Off (VTO).

• 100% employer-covered family health insurance premium.

• 100% employer-paid disability insurance.

• 100% employer-sponsored dental and vision insurance.

• 401k with Safe Harbor contributions from the company annually.

• Opportunities for profit sharing.

• Bonus programs.