Field Service Technician I

This is a fully remote position, open to applicants in California.

📋 Description

• Accountable for addressing daily service repair requirements and enhancing customer satisfaction.

• Installs, repairs, and maintains equipment in the field; offers customer training as necessary.

• Records all inspections, maintenance, and repair work, submitting paperwork promptly.

• Orders, installs, and returns parts while managing the repair parts cycle time.

• Reviews all logs for outstanding issues and prepares formal reports for customers as required.

• Engages in Service Sales opportunities and assists in promoting and implementing revenue programs.

• Ensures that tools and testing equipment are maintained and calibrated correctly.

• Evaluates product/equipment performance based on field support data; suggests modifications or enhancements.

• Aims to provide technical support to customers and other service professionals as needed.

• May participate in site surveys, pilot program service activities, and attend meetings.

⛳️ Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).

• A minimum of 1-3 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

• Proficient in computer literacy, with competency in all programs within the MS Office Suite and an aptitude for mastering specialized software programs.

• Candidates must possess excellent communication skills and have a strong focus on customer service and teamwork.

• Must be willing and able to travel on short notice.

🏝️ Benefits

• Exceptional training and career advancement opportunities throughout the organization, both locally and internationally.

• An inclusive environment with strong leadership and an emphasis on safety and well-being.

• Flexibility to select from a diverse range of benefits tailored to your lifestyle, providing support for you and your family in health and wellness, financial, and lifestyle areas.