Field Service Technician – Doors and Windows

📋 Description

• Employ all knowledge and skills expected of a Field Service Technician 1, including fundamental repairs, inspections, adherence to safety standards, inventory management, vehicle operation, and customer service.

• Exhibit proficiency in various window types (single-hung, double-hung, casement, sliding) and door systems, along with repair and replacement methodologies.

• Work with diverse window and door materials (wood, vinyl, aluminum, and various glass types), utilizing appropriate techniques and care.

• Effectively use a variety of tools such as drills, sealants, pry bars, caulk guns, and power tools with skill and precision.

• Conduct diagnostics and provide technical assistance via phone and email to both internal and external stakeholders.

• Execute water tests in accordance with company guidelines and record results using internal software systems.

• Utilize knowledge of window and door installation techniques to assess and support field projects.

• Organize and manage tasks that require two or more technicians, ensuring effective teamwork with internal departments and customers.

• Professionally resolve warranty or service issues, maintaining customer trust and satisfaction.

• Carry out specialized repairs, including addressing water intrusion issues, shaped products, and installation diagnostics.

• Foster strong relationships with customers and sales teams through clear communication, precise documentation, and reliable service.

• Broaden and apply knowledge of company products and industry standards to enhance advanced field operations.

• Travel daily within the designated territory; overnight travel may be necessary based on territory requirements.

⛳️ Requirements

• High School Diploma or equivalent is required.

• AAMA Installation Training certification is preferred.

• Valid driver’s license with the ability to successfully pass an MVR check.

• Preferred 3–5 years of experience in general construction or building material installation.

• Preferred 3–5 years of experience in fenestration manufacturing or installation.

• Proficient with both hand and power tools.

• Capability to perform advanced diagnostics, repairs, and documentation.

• Strong comprehension of installation practices for windows and doors.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k.

• PTO.

• Paid holidays.

• FSA.

• Life insurance.

• LTD.

• STD.

• EAP.

• Discount programs.

• Tuition reimbursement.

• Training.

• Professional development.