Field Service Technician – Commissioning & Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Fully remote position | Deployment in Münster and surrounding areas

• As a Service Technician / Mechatronics Technician (m/f/d), your role is to ensure that our specialized laboratory and device systems at customer locations in the Münsterland region function reliably at all times.

• You will serve as the primary contact for all technical inquiries, ensuring systems operate stably while minimizing downtime.

• Your role combines technical expertise with direct interaction with customers—both remotely and on-site.

• You will take complete technical responsibility for customers in the greater Münster area, ensuring that systems run reliably and effectively.

• As the main point of contact, you will assist customers in their daily operations and address all technical questions.

• You will independently perform installations and commissioning, bringing new systems online safely.

• You will independently plan and execute maintenance and service calls efficiently.

• In the event of issues, you will systematically investigate root causes and develop long-term solutions—both remotely and on-site.

• You will conduct repairs and troubleshooting in a focused and responsible manner.

• Additionally, you will actively ensure the smooth and continuous operation of the systems.

• You will monitor system conditions consistently, detect anomalies early, and prevent unexpected outages.

• You will derive preventive service actions from system data and implement them accordingly.

• In critical situations, you will provide on-site emergency support, quickly analyze problems, and coordinate next steps with the Service Headquarters.

• You will maintain close communication with the Service Headquarters and report in a structured manner on system status, ongoing issues, and potential escalations.

• For complex matters, you will collaborate closely with internal specialist departments and contribute your expertise actively.

⛳️ Requirements

• A completed vocational training qualification in electrical engineering, mechatronics, mechanics, or a comparable technical qualification serves as your foundation.

• Alternatively, you have gained your expertise through practical experience in technical service or device manufacturing.

• You are confident in providing technical support—ideally, you have experience with remote tools or remote diagnostic systems.

• You are familiar with ticketing systems or remote maintenance tools, or you are quick to learn new tools.

• You enjoy direct customer interaction and present yourself confidently and with a service-oriented approach.

• You maintain composure in challenging situations, respond flexibly, and take responsibility—such as for emergency calls or on-call duties.

• Very good German and proficient English skills are utilized confidently in your daily work.

• Your work style is structured, independent, and solution-oriented.

• You are also a team player, reliable, and proactive.

• You are proficient in MS Office for your daily tasks.

• A Class B driving license completes your profile.

🏝️ Benefits

• Permanent employment with an internationally active market leader in assisted reproduction, with long-term regional assignments to customers in the greater Münster area.

• High level of responsibility and direct influence on the stable operation of customer systems.

• Significant remote work component with autonomous scheduling of assignments.

• Access to modern technical solutions in a professional environment.

• Intensive onboarding through a three-month training and coaching program at our headquarters in Tiefenbach – accommodation is provided by us.

• A company car is available upon request.

• Recognized as one of the Top 20 most family-friendly employers in Bavaria.

• Flexible working hours to facilitate a balance between family and work.

• A secure position in a steadily growing family-owned company.

• A structured onboarding program.

• Opportunities for internal and external training.

• JobRad (company bike) availability.

• Company supplementary health insurance.

• Occupational health management and company pension scheme.

• Gym subsidy and more.

• Attractive discounts through Corporate Benefits.

• Company events and activities.