Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose, repair, and report on quality and design issues related to Xos vehicles and products.

• Collaborate with internal teams, including design, engineering, software, and external partners.

• Showcase expertise in low voltage (LV) and high voltage (HV) electrical diagnostics, controls, and module programming.

• Utilize extensive knowledge of basic electrical principles, including the use of various volt-ohm meters.

• Have a strong understanding of commercial truck mechanical systems, with preferred experience in motors and harness systems.

• Provide professional customer support through face-to-face interactions, as well as phone and email communications.

• Complete case notes and repair orders accurately and promptly, and initiate new cases as necessary.

• Exhibit a professional appearance and effective communication skills with customers during on-site and remote interactions.

• Fulfill training objectives and certifications as assigned by management.

• Perform additional tasks as assigned.

⛳️ Requirements

• Demonstrated proficiency with high and low voltage electrical systems.

• Associate's Degree or Vocational Certificate in an automotive service technology-related field, or 4+ years of relevant experience.

• ASE Certifications are advantageous.

• CDL class A or B is preferred.

• Competence in Google Suite applications.

• Ability to read and interpret electrical schematics.

• A valid Driver's License and a clean driving record are essential, as driving is a key function of the role.

• Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those mandated by federal or customer-regulated work environments.

• Must be legally eligible for international travel and admissible to Canada for business purposes, and capable of obtaining and maintaining all necessary travel documentation.

• Must be available to travel as business needs dictate (typically 60-80% of the time, including overnight stays), encompassing weekends, holidays, and outside standard business hours. Travel includes frequent cross-border assignments to Canada.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision coverage for you and your family, with both PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums. Employees can also enroll in various voluntary ancillary benefits to further support their needs.

• HSA & FSA Plans allow you to set aside pre-tax dollars for eligible healthcare expenses.

• PTO - Accrue vacation time gradually, with additional days earned as your tenure increases, along with sick time and paid holidays!

• Generous Company Holidays - Enjoy a robust holiday calendar, including a winter holiday break in December.

• Basic Life & AD&D Insurance - Fully covered by Xos, with the option to purchase additional life insurance for yourself and eligible dependents.

• Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.

• Pet Insurance - Coverage for your furry friends to ensure their health and happiness!

• Additional opportunities for learning, growth, and career advancement, just to name a few!