Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Fulfill all service requests within the designated territory.

• Execute field repairs, replace glass, and make operational adjustments on window and door products.

• Carry out field evaluations and inspections.

• Record work completed for each service call.

• Review daily schedules with the Service Scheduler to ensure efficient routing.

• Confirm appointments with customers prior to arrival.

• Offer feedback on both completed and outstanding service requests.

• Document the needs for follow-up appointments.

• Provide technical insights regarding product performance, operational challenges, and design flaws.

• Suggest modifications for product improvements.

• Operate the company vehicle in a safe and courteous manner.

• Manage and replenish parts and materials inventory in the assigned service vehicle.

• Communicate with dealers regarding the status of service issues.

• Act as a liaison between Insulate and end users.

⛳️ Requirements

• High school diploma or equivalent is required.

• Preferred 1–2 years of experience in general construction or building material installation.

• Preferred 1–2 years of experience in fenestration manufacturing or installation.

• Understanding of various window types and their repair or replacement methods.

• Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools.

• Knowledge of materials including wood, vinyl, aluminum, glass types, and other window components.

• Strong written communication abilities.

• Basic proficiency in computer usage and CRM systems.

• Capability to climb ladders.

• Ability to regularly lift objects weighing up to 35 pounds.

• Capacity to work in challenging positions and at heights.

• Good hand-eye coordination.

• Awareness of safety protocols for handling glass, working at heights, and using protective gear.

• Understanding of building codes and regulations related to window installation and repairs.

• Ability to drive a company vehicle safely and adhere to local laws.

• Strong communication and customer service skills.

• A valid driver’s license and a clean driving record are mandatory.

• Must be at least 18 years old.

🏝️ Benefits

• Company vehicle provided by CBB.

• Mobile phone provided.

• Healthcare benefits begin on your first day of employment.

• Competitive salary.

• Inclusive and collaborative work environment.

• Opportunities for professional development.

• Tuition reimbursement available.

• Generous paid time off (PTO).

• Employee discount programs.

• Medical, dental, and vision coverage starting on day one.

• Paid holidays.

• Flexible spending account (FSA).

• Life insurance provided.

• Long-term disability (LTD) coverage.

• Short-term disability (STD) coverage.

• 401k plan available.

• Employee Assistance Program (EAP).

• Training and professional development opportunities.