Field Service Technician

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Commission, repair, and maintain mechanical and electrical systems related to new Data Center Cooling initiatives.

• Examine work orders, blueprints, schematic diagrams, and associated materials to identify tasks, tools, equipment, and parts needed for installation or repair.

• Showcase expertise in managing complex jobs aimed at reducing the impact on the customer's building experience while also minimizing financial implications for the company.

• Collaborate with engineering and manufacturing teams to address unique challenges in system operation and maintenance.

• Deliver exceptional customer service to both internal and external clients while upholding a professional appearance and demeanor.

• May provide insights to management concerning customer satisfaction, product performance, and recommendations for product enhancements.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Three to five years of experience in installation, maintenance, and troubleshooting; HVAC servicing or comparable electromechanical experience is preferred.

• Willingness to travel approximately 85% of the time to various job sites for commissioning and warranty tasks.

• Excellent analytical abilities and meticulous attention to detail.

• Capable of reading and interpreting blueprints, plans, and manuals.

• Ability to remain engaged in projects through root cause analysis.

• Outstanding customer service skills with a commitment to exceeding the expectations of both internal and external customers.

• Proficient in working independently and managing time effectively to ensure job completion in collaboration with external technicians and follow up on parts delivery.

• Preferred completion of a trade/technical school or certification.

• Experience with industrial HVAC systems or similar electromechanical products is desirable.

• Strong proficiency in Microsoft Excel and Word.

• Intermediate experience with commercial projects.

• Experience in building automation is a plus.

🏝️ Benefits

• Health, Dental, Vision, Life, STD, LTD, FSA, HAS, and a 401(k) Plan with company contributions.

• Engage in the development of NexGen Products - Cooling the World’s Ever-Expanding Data Centers.

• Work in an air-conditioned environment.

• Benefits commence on the first day of employment.

• 401K matching available.

• Enjoy 4 weeks of accrued vacation in the first year.