Field Service Technician

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Independently identifying and resolving networking, electrical, or mechanical issues related to fitness equipment and entertainment consoles.

• Performing preventative maintenance tasks.

• Establishing strong relationships with customers and sales partners.

• Overseeing daily workload and scheduling to provide optimal service to customers and the business.

• Traveling within the assigned territory primarily using a company-provided van.

• Keeping detailed service records and reports regarding equipment issues encountered in the field.

• Collaborating with the Sales team and the wider Service team.

• Participating in installations and attending regional trade shows.

• Adhering to Life Fitness Health & Safety procedures.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience in providing technical and mechanical troubleshooting and repair services for fitness equipment or similarly complex products.

• High school diploma or GED is required; an Associate's degree in electronics or a related technical field is preferred.

• Robust working knowledge of WiFi connectivity, power electronics, as well as digital and analog circuits, including AC and DC power systems.

• Capability to cultivate excellent relationships with both internal and external customers.

• Strong organizational skills, meticulous attention to detail, results-driven, and accountable.

• Must be physically capable of lifting between 50 to 100 pounds; carrying up to 50 pounds for a distance of 100 feet; standing, bending, and/or kneeling for up to two hours consecutively.

• A valid state driver's license is required.

• Willingness and ability to travel up to 85% of the time by automobile (and occasionally by airplane).

🏝️ Benefits

• Comprehensive wellness benefits.

• 401(k) savings plan with a 4% employer match.

• Medical, dental, and vision insurance.

• Paid time off, including 12 paid holidays.

• Paid vacation days starting at 13 days annually.

• Paid sick leave as per state laws.

• Company-paid short-term disability.

• Optional long-term disability coverage.

• Health savings account.

• Health care and dependent care reimbursement accounts.

• Employee and dependent life insurance.

• Supplemental life and AD&D insurance.

• Hospital indemnity insurance.

• Identity protection services.

• Legal assistance.

• Adoption assistance programs.

• Tuition assistance.

• Commuter benefits.

• Employee discounts.

• Employee assistance program that includes free counseling services.