Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Interpret blueprints, wiring diagrams, and manufacturer installation manuals to execute assigned projects.

• Assess and test components of natural gas, propane, and electrical systems, including tanks, regulators, and injectors.

• Carry out the removal, installation, and modification of Natural Gas and Propane fuel systems.

• Operate safely with high-pressure systems exceeding 3600 psi.

• Conduct mobile field diagnostics and repair work on natural gas and propane fuel systems.

• Evaluate required repairs and make informed decisions regarding the most effective repair strategy.

• Lead the field repair team during various campaigns.

• Act as the on-site point of contact; assess situations and determine the best course of action while keeping customers updated on repair progress and status.

• Deliver outstanding customer service and technical support for products.

• Engage positively, courteously, and professionally with customers, sales teams, and other service colleagues to foster long-term partnerships.

• Acquire a comprehensive understanding of Agility's products.

• Timely completion of necessary contact and service reports, including call reports, performance evaluations, product analyses, and expense reports.

• Stay informed about relevant local and national codes where applicable.

• Collect Voice of Customer feedback whenever feasible to enhance products and processes.

• Willingness to travel 60% - 80% of the time, with the flexibility to depart on short notice to meet customer needs.

• Assist with kit assembly as required.

⛳️ Requirements

• SAE automotive certification or equivalent technical training is required.

• Approximately 3-5 years of relevant work experience, preferably in natural gas or transportation sectors.

• Capability to work both independently and as part of a team, demonstrating self-motivation.

• Proficiency in professional verbal and written communication with staff, vendors, and customers.

• Strong time management and organizational abilities to enhance efficiency.

• Effective problem-solving skills.

• Computer proficiency in Word, PowerPoint, Excel, and Outlook.

• Prior experience or ability to read and interpret engineering drawings is essential.

• Previous experience or ability to read and understand electrical schematics is necessary.

• A strong electrical background is advantageous.

• A valid driver's license and a clean criminal background/driving record are mandatory.

• Must be able to obtain CNG inspector certification within six months of the hire date.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Comprehensive health and wellness benefits.

• Flexible work arrangements and travel opportunities.