Field Service Technician

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Deliver installation, maintenance, troubleshooting, repair, and technical support for packaging machinery and systems.

• Act as an essential technical resource for clients and internal teams.

• Ensure that equipment functions safely and efficiently in accordance with manufacturer guidelines.

• Carry out repairs, maintenance, and start-up procedures on different packaging machinery at client locations.

• Execute setup, calibration, testing, and troubleshooting of circuits, components, and mechanical assemblies.

• Perform electronic, mechanical, pneumatic, and electro-mechanical tests and repairs.

• Assist with systems integration alongside clients and other service personnel.

• Oversee and maintain an accurate inventory of truck supplies and company vehicles.

• Complete field service work orders, including timely billing.

• May provide guidance to less experienced team members.

• Conduct product demonstrations and training as necessary.

⛳️ Requirements

• Over 5 years of experience in repairs and maintenance on packaging equipment or comparable machinery.

• Required certifications from manufacturer training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or similar products.

• High School Diploma or equivalent education is mandatory; a mechanical electrical trade school background and/or a 2-year technical degree is highly preferred.

• Must possess a valid driver's license with a clean driving record.

• Outstanding interpersonal skills and the ability to collaborate effectively with customers, suppliers, and colleagues.

• Competent in using a multimeter for troubleshooting applications.

• Strong knowledge of automatic machines and proficiency with semi-automatic machines.

• Comprehensive understanding of all repair tools and capability to demonstrate their correct usage.

• Solid grasp of electrical and pneumatic controls and valves.

• Strong mechanical and electrical foundation.

• Ability to troubleshoot (electrical and mechanical) issues and devise efficient solutions.

• Capable of working independently with minimal supervision.

• A commitment to delivering exceptional customer service.

• Excellent verbal and written communication abilities.

• Basic understanding of electrical and pneumatic controls and valves.

• Should possess mechanical aptitude.

• Proficient in Outlook, Excel, Word, and other necessary applications.

• Experience with programming software is preferred, specifically Allen Bradley and/or Siemens.

🏝️ Benefits

• Ability to lift and manage parts weighing up to 75 pounds.

• Must be able to work in industrial environments, including climbing ladders and lifts at high elevations, as well as working in low areas such as beneath equipment.

• Experience working in diverse settings, including fast-paced industrial and production environments.

• Some overnight travel is required, including long-distance driving and air travel.