Field Service Technician

This is a fully remote position, open to applicants in Panama.

📋 Description

• Prioritizes and organizes service calls based on customer service level agreements to ensure exceptional customer satisfaction.

• Reaches out to customers to inform them of the estimated time of arrival.

• Advocates for high-quality service and ensures that calls are completed satisfactorily.

• Escalates service requests as necessary to achieve resolution.

• Maintains customer satisfaction through effective communication and a professional demeanor and appearance.

• Executes basic installation tasks (e.g., pulling cables, mounting devices, and installing locks).

• Carries out technical fixes such as clearing paper, card, and bill jams.

• Assists service technicians by conducting preventive maintenance inspections.

• Develops an understanding of operational standards, practices, and procedures.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 0-2 years of relevant experience or an equivalent combination of education and experience in Firstline Field Service.

• Strong verbal and written communication abilities.

• Possession of a driver's license and a driving record that meets DN's fleet requirements.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on teamwork and collaboration.