Field Service Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Deliver field service work efficiently to achieve cost and time goals.

• Ensure that TOMRA Food sorting machines are performing optimally to surpass customer expectations.

• Diagnose equipment issues and perform necessary repairs.

• Work collaboratively with internal teams to improve customer support processes.

• Execute installations and adjustments to TOMRA Food equipment as needed.

• Provide thorough training to customers on the operation and maintenance of our systems.

• Keep precise and detailed field reports to assist administrative follow-up procedures.

• Travel domestically up to 80% of the time.

⛳️ Requirements

• Technical training at BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or a related discipline.

• Fluency in French and the ability to comprehend spoken and written English (minimum B2) is essential for this position.

• Knowledge of additional languages is advantageous.

• Demonstrated experience in on-site preventive and corrective maintenance for industrial customers.

• Willingness to travel up to 80% of the time, mainly within France, with occasional international travel and flexible working hours.

• Strong understanding of IT, networking, and PC configuration.

• Possession of a valid driver's license.

• Capability to build and maintain effective relationships with customers, colleagues, and management.

🏝️ Benefits

• Up to 10% annual bonus – a performance-based short-term incentive linked to individual and company objectives.

• Fully flexible hybrid work – home-based contract promoting work-life balance.

• 100% company-paid family health insurance – comprehensive coverage for you and your family.

• Salary protection and life coverage through a Prévoyance plan.

• Premium equipment – including the latest laptop, mobile phone, PPE, and professional workwear.

• Company car plus fuel/charging card – a modern vehicle for business and personal use.

• All business travel expenses covered – including full travel insurance paid by TOMRA.

• Generous time off – 25 vacation days along with additional RTT days.

• Long-term recognition – jubilee awards every 5 years.

• Employee share purchase opportunity – buy TOMRA shares on favorable terms.

• Continuous learning – customized training and development through TOMRA Learn.

• Regular social activities and events with colleagues.