Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure overall customer satisfaction.

• Diagnose system issues and perform necessary repairs.

• Keep customers informed about the progress during maintenance or when dealing with a system downtime.

• Carry out machine installations, Engineering Change Notices that impact system upgrades, and Hardware/Software upgrades that may require technical support.

• Perform any additional job responsibilities assigned within the scope of the position. The statements above are meant to outline the general nature and level of work performed by individuals assigned to this role and are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

• Follow safety guidelines and policies, complete mandatory Environmental Health & Safety training, and promptly report any job site accidents (related to injuries or property damage).

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certificates in relevant areas, such as mechanics, electronics, automation, or data processing are preferred.

• Strong customer service and communication skills.

• Proficient in using personal computers, particularly Microsoft Office, and capable of navigating network sites and email communications.

• Logical troubleshooting skills with the ability to isolate issues at the PCB or component level.

• Competent in interpreting electrical schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; familiarity with ATMs or copiers is preferred.

• 3-5 years of preferred technical field service repair experience, such as in aviation, medical equipment, vending machine repair, and/or military repair experience.

• Must hold a valid driver’s license.

• While some computer knowledge is necessary, this role is primarily focused on electro-mechanical repair.

• The ideal candidate may have some PC knowledge, but this position is not designed for IT or help desk professionals.

• A company van will be provided, and you will commute daily from your home to customer sites. Therefore, it is crucial to reside within a reasonable distance from the assigned territory.

• Must be able to lift up to 50 pounds without assistance.

• Must be capable of sitting and/or standing for extended periods, as well as frequently kneeling, bending, squatting, sitting, and twisting.

• Must be willing to work at all customer sites as necessary, including financial institutions, casinos (gaming licensing may be required post-hire), truck stops, recreational parks, retail stores, etc.

• Ability to work weekends and/or holidays on a rotational basis to meet business needs.

• Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends; 24/7 availability may be required on rare occasions.

• Must be able to travel to customer sites during working hours.

• Occasional travel outside your designated territory, including air and overnight travel, may be required.

• Ability to accommodate limited accessibility at job sites.

• Must be capable of working independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes a 2.5% base contribution toward your retirement, even if you do not participate. Additionally, Glory matches 3% of your contribution up to 6%.

• Health insurance – Choose from three medical plans with varying deductibles through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – 24/7 Virtual Doctor and a Nurse Line available.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care options.

• Voluntary Life Insurance.

• Basic Life insurance and AD&D – Company paid.

• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid.

• Paid Vacation – Start with a prorated amount of hours your first year based on your start date. Earn 80 vacation hours during your first full year, with hours increasing based on years of service.

• Paid Sick days in accordance with City/State requirements.

• Paid Holidays – 9 to 11 days depending on your start date.

• Professional development assistance.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft plans.

• Annual Bonus opportunities.

• Opportunities for internal promotions and career advancement.

• Company Vehicle/Insurance – This benefit applies only to specific positions.