Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure overall customer satisfaction.

• Diagnose system issues and perform necessary repairs.

• Keep customers informed about progress during maintenance or system downtime.

• Execute machine installations, Engineering Change Notices affecting system upgrades, and Hardware/Software upgrades that may need technical assistance.

• Undertake any additional responsibilities assigned within the scope of this position. The statements above describe the general nature and level of work performed by individuals in this role and are not an exhaustive list of all responsibilities, duties, and skills required for personnel in this classification.

• Comply with safety guidelines and policies, complete necessary Environmental Health & Safety training, and promptly report any job site accidents (related to injury or property damage).

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certificates in related fields, such as mechanics, electronics, automation, or data processing are preferred.

• Exceptional customer service and communication skills.

• Proficient in personal computers, particularly Microsoft Office, navigating network sites, and email communication.

• Strong logical troubleshooting abilities and the capacity to isolate issues at the PCB or component level.

• Capability to effectively interpret electric schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; experience with ATMs or copier machines is preferred.

• 3-5 years of technical field service repair experience is preferred, including aviation, medical equipment, vending machine repair, or military repair experience.

• Must hold a valid driver’s license.

• While some computer knowledge is essential, this position primarily focuses on electro-mechanical repair.

• The ideal candidate may have some PC knowledge, but this role is not intended for IT or help desk professionals.

• A company van will be provided, and you will drive daily from your home to customer sites, making it crucial to live within a reasonable commuting distance from the assigned territory.

• Must be capable of lifting up to 50 pounds unaided.

• Must be able to sit and/or stand for extended periods, as well as frequently kneel, bend, squat, sit, and twist.

• Must be available to work at all customer sites as required, including financial institutions, casinos (gaming licensing may be necessary post-hire), truck stops, recreational parks, retail stores, etc.

• Ability to work weekends and/or holidays on a rotational basis to meet business needs.

• Must be available for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends; 24/7 availability may occasionally be required.

• Must be able to drive to customer sites during working hours.

• Occasional travel outside your assigned territory, including air travel and overnight stays, may be necessary.

• Ability to accommodate limited accessibility at job sites.

• Must be able to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution paid towards your retirement by Glory, regardless of participation. Additionally, Glory matches 3% up to 6% of your contribution.

• Health insurance – Choose from three medical plans: High, Medium, and Low deductible through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – 24/7 access to a virtual doctor and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care options.

• Voluntary life insurance.

• Basic life insurance and AD&D – company paid.

• Short-term disability, long-term disability, and Employee Assistance Program – all company paid.

• Paid vacation – start with a prorated amount based on your first year’s start date. Earn 80 vacation hours during your first full year, with hours increasing based on years of service.

• Paid sick days in accordance with City/State requirements.

• Paid holidays – 9 to 11 days based on start date.

• Professional development assistance.

• Education assistance.

• Adoption assistance.

• Legal and ID theft plans.

• Annual bonus opportunity.

• Opportunities for internal promotions and career advancement.

• Company vehicle and insurance – this benefit applies only to certain positions.