Field Service Technician

📋 Description

• Oversee all facets of customer service and support for our clients.

• Independently diagnose and repair a range of high-speed cash-handling machinery.

• Monitor and manage inventory of parts and tools.

• Keep updated on the latest technical and functional developments of GLORY equipment.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in relevant areas such as mechanics, electronics, automation, or data processing are preferred.

• Exceptional customer service and communication abilities.

• Proficient in using personal computers, particularly Microsoft Office, navigating network sites, and email communication.

• Strong logical troubleshooting skills with the ability to pinpoint issues at the PCB or component level.

• Capacity to effectively interpret electrical schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling devices like check sorters, mail sorters, currency sorters; experience with ATMs or copiers is a plus.

• Preferred 3-5 years of technical field service repair experience, including aviation, medical equipment, vending machine repair, or military repair experience.

• Must possess a valid driver’s license.

• While some computer knowledge is necessary, the primary focus of this position is on electro-mechanical repairs.

• A company van will be provided, and you will travel from home to customer sites daily. Therefore, residing within a reasonable commuting distance from the assigned territory is essential.

• Must be capable of lifting up to 50 pounds unaided.

• Must be able to sit and/or stand for extended periods and frequently kneel, bend, squat, sit, and twist.

• Must be willing to work at various customer locations, including financial institutions, casinos (gaming licenses may be required post-hire), truck stops, recreational parks, retail stores, etc.

• Availability to work weekends and/or holidays on a rotating schedule to meet business demands.

• Must be part of an on-call rotation, generally once every 3 to 5 weeks, including evenings and weekends, with 24/7 coverage potentially required on rare occasions.

• Must be able to drive to customer locations during working hours.

• Occasional travel outside your designated territory, including air travel and overnight stays, may be necessary.

• Ability to accommodate limited accessibility at job sites.

• Must be capable of working independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes 2.5% of your base salary toward your retirement even if you do not participate, plus matches 3% of your contribution up to 6%.

• Health insurance – Choose from three medical plans with varying deductible levels through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – Access to a 24/7 Virtual Doctor and Nurse Line.

• Dental insurance.

• Vision insurance.

• Flexible Spending Account (FSA) / Dependent Care options.

• Voluntary Life Insurance.

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D) – provided by the company.

• Short Term Disability, Long Term Disability, and Employee Assistance Program – all company-paid.

• Paid Vacation – start with a prorated amount of hours your first year based on your start date; earn 80 vacation hours in your first full year, with an increase based on years of service.

• Paid Sick Days in accordance with City/State regulations.

• Paid Holidays – 9 to 11 days based on your hire date.

• Support for professional development.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft protection plans.

• Opportunity for annual bonuses.

• Potential for internal promotions and career advancement.

• Company Vehicle/Insurance – applicable only to specific positions.