Field Service Technician

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Ensure overall customer satisfaction.

• Diagnose system issues and perform necessary repairs.

• Keep customers informed about progress during maintenance or system downtime.

• Complete machine installations, Engineering Change Notices impacting system upgrades, and Hardware/Software upgrades that may require technical assistance.

• Undertake any additional responsibilities as assigned within the scope of the position. The statements above are meant to describe the general nature and level of work performed by individuals in this role and are not an exhaustive list of all responsibilities, duties, and skills required.

• Follow safety guidelines and policies, complete mandatory Environmental Health & Safety training, and report any job site accidents (related to injury or property damage) in a timely manner.

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in related fields, such as mechanics, electronics, automation, or data processing are preferred.

• Strong customer service and communication skills.

• Proficient in using personal computers, particularly Microsoft Office, and navigating network sites and email communication.

• Logical troubleshooting abilities with the capability to isolate issues at the PCB or component level.

• Proficient in interpreting electric schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience repairing high-speed paper handling machines, such as check sorters, mail sorters, currency sorters; experience with ATMs or copiers is preferred.

• 3-5 years of technical field service repair experience is preferred, including aviation, medical equipment, vending machine repair, or military repair experience.

• Must possess a valid Driver’s License.

• While basic computer knowledge is necessary, this position primarily focuses on electro-mechanical repair.

• The ideal candidate may have some PC knowledge; however, this role is not intended for IT or help desk professionals.

• A company van will be provided for travel from home to customer sites, hence it is essential to live within a reasonable commuting distance from the assigned territory.

• Must be capable of lifting up to 50 pounds without assistance.

• Must be able to sit and/or stand for extended periods and frequently kneel, bend, squat, sit, and twist.

• Must be available to work at various customer sites, including financial institutions, casinos (gaming licensing may be required post-hire), truck stops, recreational parks, and retail stores, as necessary.

• Ability to work weekends and/or holidays on a rotational basis to meet business needs.

• Must participate in an on-call rotation, typically once every 3 to 5 weeks, which may include evenings and weekends, and occasionally 24/7 availability may be required.

• Must be able to drive to customer locations during working hours.

• Occasional travel outside the assigned territory, including air and overnight travel, may be necessary.

• Ability to accommodate limited accessibility at a job site.

• Ability to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution towards your retirement from Glory, even if you do not participate, plus Glory matches 3% up to 6% of your contribution.

• Health insurance – Choose from three medical plans: High, Medium, and Low deductible through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – Access to a 24/7 Virtual Doctor and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care.

• Voluntary Life Insurance.

• Basic Life insurance and AD&D – Company paid.

• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid.

• Paid Vacation – Start with a prorated amount of hours your first year based on your start date. Earn 80 vacation hours during your first full year, with hours increasing based on years of service.

• Paid Sick days per City/State requirements.

• Paid Holidays – 9 to 11 days depending on start date.

• Professional development assistance.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft plans.

• Annual Bonus opportunity.

• Opportunities for internal promotions and career advancement.

• Company Vehicle/Insurance – This benefit applies only to certain positions.