Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee all facets of customer service and support for our clients.

• Independently diagnose and repair various high-speed cash-handling devices.

• Monitor and manage inventory of parts and tools.

• Keep updated on the technical and functional developments of GLORY equipment.

⛳️ Requirements

• Currently pursuing or have completed professional training in electro-mechanics, electrical engineering, or possess equivalent practical experience.

• Certifications in relevant areas such as mechanics, electronics, automation, or data processing are preferred.

• Exceptional customer service and communication abilities.

• Proficiency in personal computers, particularly Microsoft Office, navigating network sites, and email communication.

• Strong logical troubleshooting skills with the ability to identify issues at PCB or component levels.

• Capability to effectively interpret electric schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and both digital and analog circuitry.

• Experience in repairing high-speed paper handling equipment, such as check sorters, mail sorters, currency sorters; experience with ATMs or copiers is preferred.

• Preferred 3-5 years of field service repair experience, including aviation, medical equipment, vending machine repair, and/or military repair backgrounds.

• Must possess a valid driver’s license.

• While basic computer skills are necessary, the primary focus of this role is on electro-mechanical repairs.

• A company van will be provided, and you are expected to commute daily from your home to customer locations. Therefore, it is essential to live within a reasonable distance from the designated territory.

• Must be capable of lifting up to 50 pounds without assistance.

• Must be able to sit, stand, kneel, bend, squat, sit, and twist for extended periods.

• Must be willing to work at various customer sites, including financial institutions, casinos (gaming licensing may be required after hiring), truck stops, recreational parks, retail stores, etc.

• Flexibility to work weekends and/or holidays on a rotating basis to meet business needs is required.

• Must be available for on-call duties, typically once every 3 to 5 weeks, including evenings and weekends; 24/7 availability might be necessary on rare occasions.

• Must be able to drive to customer locations during work hours.

• Occasional travel outside your assigned territory, including air travel and overnight stays, may be necessary.

• Ability to work in environments with limited accessibility at job sites.

• Ability to operate independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes 2.5% base towards your retirement, even if you do not participate, plus matches 3% up to 6% of your contributions.

• Health insurance – Choose from three medical plans with varying deductibles through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – Access to a 24/7 Virtual Doctor and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care.

• Voluntary Life Insurance.

• Basic Life insurance and AD&D – Paid by the company.

• Short-Term and Long-Term Disability, along with Employee Assistance Program – Company paid.

• Paid Vacation – Start with a prorated amount of hours in your first year depending on your start date, earning 80 vacation hours during your first full year, with increases based on years of service.

• Paid Sick Days as per City/State regulations.

• Paid Holidays – 9 to 11 days based on your start date.

• Professional development support.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft protection plans.

• Opportunity for an annual bonus.

• Potential for internal promotions and career advancement.

• Company Vehicle/Insurance – This benefit applies only to specific positions.