Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Identifies, analyzes, and executes necessary service orders, including repairs, planned maintenance, and installations within the designated service area.

• Offers ongoing support to key clients through technical phone assistance, product installations, and field service support.

• Provides insights on product issues and trends observed in the field, contributing to the development of effective solutions.

• Ensures that all required documentation, emails, vendor credentialing, expense reports, and training materials are accurate and current.

• Maintains tools, supplies, parts, and other resources in good condition and adequately stocked.

• Ensures that maintenance and services are executed according to established plans when applicable.

• Participates in product-specific training as required.

⛳️ Requirements

• A technical degree or higher in electronics or a related discipline is required.

• A minimum of 5+ years of technical experience with increasing responsibility is required, specifically in the medical device or related healthcare industry.

• Significant experience with field service work is necessary.

• Strong communication skills, both verbal and written, are essential.

• Must have excellent analytical abilities.

• A valid driver's license in good standing and a satisfactory driving record are required.

• Exceptional time management skills with a proven ability to meet deadlines are necessary.

• Ability to work independently with minimal supervision is required.

• Demonstrated proficiency in computer skills is essential, with a strong preference for candidates experienced with Microsoft Office products.

• Experience with service-related or inventory control software is required.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work hours