Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Installs, troubleshoots, and provides technical maintenance for ATMs, retail, and other equipment within a designated customer area.

• Conducts all incident management, preventive maintenance, IMAC/R, and customer training tasks as follows: Incident Management: Utilizes diagnostic tools to troubleshoot through comprehensive analysis of hardware and software issues.

• Executes hardware repairs at the component level.

• Cleans and adjusts mechanical components as necessary.

• Configures and installs relevant software.

• Preventive Maintenance: Conducts routine checks in accordance with documented procedures.

• Replenishes consumables as instructed.

• IMAC/R: Installs, relocates, adds, modifies, and removes hardware and software products.

• Customer Training: Educates and trains customers on the operation and usage of installed hardware and software.

• Continuous Process Improvement: Identifies technical or process-related issues, informs management, and suggests improvement strategies.

⛳️ Requirements

• Education or equivalent work experience is necessary.

• A minimum of 2-4 years of relevant experience or a comparable combination of education and experience in Field Service, with prior exposure to ATM cash systems being highly desirable.

• Ideally, should have experience in one of the following areas: IT, EPOS, Break Fix, or Customer Support.

• Strong written and verbal communication skills are essential.

• A valid driver’s license and a driving record that meets DN's fleet requirements are required.

• We are supportive of the Armed Forces and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

🏝️ Benefits

• Being part of a global company.

• Opportunities for professional development.

• Equal opportunity employer that values diversity.