Field Service Technician

📋 Description

• Installs, troubleshoots, and delivers technical maintenance for hardware and software products and components, primarily at customer locations.

• Conducts scheduled inspections, cleaning, and various services, and performs minor repairs on products within a designated area.

• Evaluates products for proper functionality and addresses any identified issues, escalating them as per established protocols.

• Organizes service appointments, completes all necessary documentation, and collaborates with customers to ensure their satisfaction with the service provided and their understanding of product features.

⛳️ Requirements

• Education or equivalent work experience is mandatory.

• A minimum of 1-2 years of relevant experience or a suitable combination of education and experience in Field Services is required.

• Strong written and verbal communication abilities are essential.

• A valid driver's license and a driving record that meets DN's fleet standards are necessary.

• Proficiency in PC use and a solid understanding of the pertinent tools and methods are required.

• Familiarity with the relevant industry products and basic ITIL skills is preferred.

• Willingness to attend training sessions in Canton, Ohio for 1-2 weeks, with paid training and multiple training opportunities.

• Capability to lift and move heavy loads, remain standing for most of the day, and perform climbing, bending, and stooping while working on equipment.

• Acceptance of exposure to outdoor elements is necessary.

• Flexibility in shifts, which includes participation in an on-call rotation for evenings and weekends, is required.

• Outstanding customer service skills are essential.

• Ability to manage and organize truck stock parts and tools is necessary.

• A sense of urgency, organizational abilities, professional demeanor, and capability to work in a team environment are important.

• Must be able to pass MVR, background check, and drug test where required.

🏝️ Benefits

• Diebold Nixdorf is an equal opportunity employer, and we celebrate diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.