This is a fully remote position, open to applicants in South Carolina.

• Acquires knowledge of practices and procedures related to Field Service Technician roles.

• Under supervision or in collaboration with experienced technicians, carries out various tasks including:

• Incident Handling: Employs diagnostic tools to troubleshoot by performing a thorough analysis of hardware and software failures.

• Executes hardware repairs at the component level.

• Cleans and adjusts mechanical parts as needed.

• Configures and installs relevant software applications.

• Preventive Maintenance: Conducts routine inspections in accordance with established procedures.

• Replenishes consumables as instructed.

• IMAC/R: Installs, relocates, adds, modifies, and removes hardware and software products.

• Customer Training: Educates and trains customers on the use and operation of installed hardware and software.

• Engages in regular training sessions for hardware and software (including on-the-job, classroom, and online formats).

• Contributes to the implementation of strategies to meet agreed-upon KPIs.

• Assists with special projects as assigned.

• **Required Qualifications**

• - Education or equivalent work experience is necessary.

• - A minimum of 1-2 years of relevant experience or a suitable combination of education and experience in Field Services is required.

• - Strong written and verbal communication skills are essential.

• - A valid driver's license and a driving record that meets DN's fleet requirements.

• #LI-RR1

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

Field Service Technician

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