Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Installs, troubleshoots, and offers technical maintenance for ATMs, retail, and other equipment within a designated customer and/or product area.

• Conducts all incident management, preventive maintenance, IMAC/R, and customer training tasks as follows: Incident Management: Employs diagnostic tools for troubleshooting through comprehensive analysis of hardware and software issues.

• Executes hardware repairs at the component level.

• Cleans and calibrates mechanical components.

• Configures and installs relevant software.

• Preventive Maintenance: Conducts routine inspections according to established procedures.

• Replenishes consumables as instructed.

• IMAC/R: Installs, relocates, adds, modifies, and removes hardware and software products.

• Customer Training: Educates and trains customers on the use and operation of installed hardware and software.

⛳️ Requirements

• Education or equivalent professional experience is required.

• A minimum of 2-4 years of pertinent experience or a comparable combination of education and experience in Field Service.

• Strong written and verbal communication skills.

• Possession of a driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off