Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Acquires knowledge of Field Service Technician methodologies and protocols.

• Under supervision or alongside more seasoned technicians, carries out one or more of the following tasks: Incident Management: Employs diagnostic tools to troubleshoot by thoroughly analyzing hardware and software malfunctions.

• Executes hardware repairs at the component level.

• Cleans and adjusts mechanical components as needed.

• Configures and installs relevant software.

• Preventive Maintenance: Conducts regular inspections following documented procedures.

• Replenishes consumables as instructed.

• IMAC/R: Installs, relocates, adds, modifies, and removes hardware and software products.

• Customer Training: Educates and trains customers on the usage and operation of installed hardware and software.

• Engages in regular training sessions for hardware and software (including on-the-job, classroom, and online formats).

• Contributes to the implementation of strategies to meet agreed-upon KPIs.

• Aids in special projects as assigned.

⛳️ Requirements

• **Required Qualifications**

• A relevant educational background or equivalent professional experience is necessary.

• A minimum of 1-2 years of pertinent experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plans with company matching.

• Opportunities for professional development and training.

• Flexible working hours and work-life balance initiatives.