Field Service Technician

📋 Description

• You will be the initial point of contact when customers receive their equipment.

• All service calls and client inquiries must be addressed promptly within your designated area (including weekends, evenings, and holidays).

• Responses to all service calls and client requests must be conducted on-site within 24 hours.

• Supporting documentation following each service call and site visit is mandatory.

• Bi-weekly site visits for equipment maintenance are required; this schedule will be managed independently, ensuring adherence to company policies and maintaining customer satisfaction.

• Monitor “Fleet Complete” to assess the condition of equipment on-site.

• Provide on-site equipment service, engage with consultants to discuss issues, inspect equipment, and troubleshoot any problems.

• Train customers (across all shifts) on the correct usage and maintenance of the equipment.

• Submit daily reports on assets and their performance.

⛳️ Requirements

• A minimum of a high school diploma or equivalent is required.

• Some training in electrical and/or mechanical fields is preferred.

• Previous experience in the Oil & Gas industry is preferred.

• TDG, First Aid, H2S, and WHMIS/GHS certifications are considered an asset.

• Must have knowledge of current safety regulations, including those applicable to client sites.

• Basic understanding of AC/DC electrical systems, hydraulic systems, and engine maintenance (such as oil changes, replacing air filters, and fuel pumps).

• Experience with hand tools, drills, and volt meters is essential.

• Ability to work with a high degree of independence; a self-starter is necessary.

• Strong communication and interpersonal skills are required.

🏝️ Benefits

• Flexibility to work overtime as needed.