Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Adhere to all Bender Inc. Safety Policies and Procedures, along with the safety protocols of our customers where applicable.

• Promptly report any safety violations or concerns.

• Conduct on-site commissioning and periodic testing of power distribution equipment for Health Care Facilities in accordance with NFPA 99 standards.

• Educate installation contractors, hospital personnel, and third-party service partners on the proper usage and maintenance of BENDER products and solutions.

• Gather data and compile professional test report packages for customer records.

• Provide 24/7 on-call technical product field support service.

• Diagnose and perform basic warranty analysis and repairs on-site equipment.

• Continuously enhance and expand knowledge of BENDER and competitor products.

• Collaborate with internal stakeholders, identified facility administration, and key maintenance personnel to promote annual testing and maintenance contracts.

• Relay customer feedback for quality improvement, marketing strategies, and new product development.

• Mentor interns as necessary.

• Complete reports and metrics as required by management.

• Assist in the creation and ongoing maintenance of processes, procedures, and supporting documentation as needed by management.

• Provide insights to operations, marketing, and engineering to continually enhance inter-department workflows.

• Support the active promotion of retrofit, accessory, and custom application sales.

• Perform other duties as assigned by the supervisor.

⛳️ Requirements

• Associate's Degree or equivalent (e.g., certified electrician) required.

• At least 3 years of experience in Electrical Technology, Biomedical Technology, or a related technical field.

• Proficient understanding of the National Electrical Code (NFPA 70) and safe electrical installation and testing practices.

• Capable of reading and interpreting schematic drawings, panel schedules, and specifications.

• Strong computer skills alongside basic knowledge of communications networking.

• Must be proficient with Microsoft Office applications (Word, Excel, PowerPoint, & Outlook).

• Willingness to travel up to 90% of scheduled work time (passport required).

• Highly efficient with detail-oriented tasks while managing multiple responsibilities and meeting deadlines.

• Exhibit confidentiality, integrity, and professionalism.

• Possess a high-energy, motivated personality.

• Open to learning new skills and concepts.

• Ability to work both independently and collaboratively with a team.

🏝️ Benefits

• Complete coverage of Medical, Dental, and Vision insurance premiums for eligible employees and their families.

• Medical Options: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both accompanied by an HRA.

• Dental and Vision Insurance.

• Short-Term and Long-Term Disability coverage.

• Health Care and Dependent Care Spending Account (FSA).

• Life Insurance (with optional upgrades available).

• 401(k) Plan featuring a 3% Safe Harbor Contribution.

• Employee Assistance Program.

• Generous Paid Time Off (PTO), vacation days, and 12 paid holidays.

• Paid Maternity/Parental Leave.

• Flexible Work Schedules.