Field Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver exceptional customer and equipment support both from the depot and on-site.

• Foster positive relationships with customers through face-to-face interactions as well as email and phone communication.

• Identify issues or technical problems, encompassing electrical, mechanical, and software-related service challenges.

• Comprehend customer inquiries or concerns and provide suitable recommendations.

• Create and uphold accurate records within internal systems.

• Address problems as they arise, collaborating with all necessary teams to ensure effective resolutions every time.

• Assist in robot operations remotely using our web-based monitoring software.

• Present training materials to customers and instruct them on all functionalities of the robot.

• Record customer feedback, observations in the field, and details of work orders.

⛳️ Requirements

• Diploma, degree, or 2-5 years of experience in a related field such as electronics, mechanics, or robotics.

• Competence in troubleshooting, testing, repairing, and servicing technical equipment.

• Excellent manual dexterity and a keen attention to detail.

• Proficient and experienced in fault-finding by interpreting schematics and wiring diagrams.

• Flexibility to work varied shifts and adapt to changing work schedules.

• Willingness and capacity to travel throughout North America.

• Possess a valid and current driver's license and passport.

• Motivated individual, enthusiastic about robotics, self-starter, and effective in a small support team environment.

• Previous experience in a customer-facing position.

• Nice to have:

• Experience with electronics or electro-mechanical devices.

• Background in servicing floor cleaning equipment.

• Familiarity with computers and software tools (Linux experience is ideal).

• Experience in towing small to medium trailers.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Supportive work environment with a focus on teamwork.