Field Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Foster proactive day-to-day communication with clients to guarantee resolution and appropriate follow-up, ultimately ensuring customer satisfaction.

• Complete health and safety documentation prior to the start of each installation or repair.

• Ensure that the “Job Sheet” is thoroughly filled out and signed by an authorized individual before departing from the installation or repair site.

• Execute assigned tasks punctually, accurately, and with a high standard of craftsmanship.

• Address customer inquiries regarding suspected faulty equipment and propose solutions while designating the appropriate equipment.

• Uphold the accuracy of assigned inventory to ensure accountability and integrity of stock, maintaining the security of all company equipment at all times.

• Promote a ‘tidy van, tidy mind’ philosophy.

⛳️ Requirements

• Capability to exhibit strong attention to detail, sound judgment, and logical decision-making skills.

• Hands-on individual willing to ‘roll up their sleeves’ to tackle any problems or issues that may arise within the department.

• Valid UK Driving License.

• Team player who is self-motivated and confident, able to thrive in a dynamic environment.

• Demonstrated ability to perform under pressure and meet tight deadlines.

• Initiative and problem-solving skills, along with a proactive mindset and a “can do” attitude.

• A strong commitment to implementing continuous improvements to systems and processes.

• Good planning and organizational abilities.

• Willingness to stay away overnight.

• Excellent communication and listening skills.

• A courteous, confident, and friendly demeanor.

• Adaptability and quick thinking.

• Well-organized and diligent, even in high-pressure situations.

🏝️ Benefits

• Global Female Health Policy & Female Health Champions.

• Pregnancy Loss and Fertility Treatment Policies.

• Endometriosis Friendly Employer (UK).

• Women-focused gym & female health events.

• Mental Health First Aiders.

• Disability Confident Committed Employer (Level 1).

• Race at Work Charter signatory.

• Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards.

• Corporate Supporter 2025.

• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.

• Give as you earn scheme (payroll giving) and match funding.