Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signage, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Respond swiftly to customer inquiries and emergency requests, prioritizing urgent issues.

• Carry out Pre-Site Surveys, adhere to the schedule, and execute assigned service activities.

• Ensure accuracy in inventory and comply with the parts inventory process.

• Assist customers with technical questions and provide relevant documentation.

• Report on trends, service needs, and challenges encountered.

• Review pre-installation documents to assess required parts for installation completion.

• Collect and accurately report on service activities using field service management reporting tools.

• Maintain high standards of professionalism, integrity, and customer service on a daily basis.

• Self-manage and execute daily responsibilities with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience required.

• Must be at least 21 years of age.

• Possess a clean and valid driver’s license and maintain an insurable driving record.

• Able to obtain a gaming license as required.

• Willingness to travel daily within the assigned territory.

• Self-motivated, adaptable, highly organized, and proactive.

• Strong passion for technology and problem-solving.

• Effective and constructive communication skills with customers and coworkers.

• Previous experience as a slot technician, in field service of technical products, or in other diagnostic roles is preferred.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid time off.

• 401(k) plan with employer matching.