
Field Service Technician
Posted Jun 20

Posted Jun 20
This is a fully remote position, open to applicants in California.
• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signage, and gaming controllers.
• Conduct routine maintenance on gaming machines.
• Respond swiftly to customer inquiries and emergency requests, prioritizing urgent issues.
• Carry out Pre-Site Surveys, adhere to the schedule, and execute assigned service activities.
• Ensure accuracy in inventory and comply with the parts inventory process.
• Assist customers with technical questions and provide relevant documentation.
• Report on trends, service needs, and challenges encountered.
• Review pre-installation documents to assess required parts for installation completion.
• Collect and accurately report on service activities using field service management reporting tools.
• Maintain high standards of professionalism, integrity, and customer service on a daily basis.
• Self-manage and execute daily responsibilities with minimal supervision.
• Adhere to Aristocrat’s Safety Guidelines.
• High school diploma, GED, or equivalent work experience required.
• Must be at least 21 years of age.
• Possess a clean and valid driver’s license and maintain an insurable driving record.
• Able to obtain a gaming license as required.
• Willingness to travel daily within the assigned territory.
• Self-motivated, adaptable, highly organized, and proactive.
• Strong passion for technology and problem-solving.
• Effective and constructive communication skills with customers and coworkers.
• Previous experience as a slot technician, in field service of technical products, or in other diagnostic roles is preferred.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
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