Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute installation, commissioning, troubleshooting, preventive maintenance, and repair of ABB Variable Frequency Drives (VFDs).

• Conduct preparatory tasks related to spare parts, testing of tools and equipment, and necessary documentation.

• Deliver detailed and thorough service reports promptly and provide follow-ups as necessary.

• Coordinate efforts with related teams to efficiently meet objectives, ensuring customer satisfaction.

• Communicate effectively and present information to senior management, customers, vendors, and other organizational employees.

• Actively participate in providing feedback on product quality issues to help minimize warranty expenses.

⛳️ Requirements

• Associate degree in a technical field with 3 years of relevant experience, or a High School diploma/GED with 5 years of relevant experience, or military education/experience is required.

• A valid driver’s license is essential.

• Must have authorization to work in the United States.

• Strong ability to communicate across all organizational levels, from field technicians to senior management.

• Proficient in reading, writing, and speaking English.

• Willingness to travel approximately 70% of the time.

• Preferred: Experience with Medium Voltage drives and power electronics.

• Knowledge of motors, transformers, switchgear, and industrial communication protocols.

• Capability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation.

• Prior Field Service experience is an advantage.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-funded life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D options – fully employee-funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – company-paid.

• Long Term Disability at 60% of pay – company-funded, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available – fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, as well as infertility/adoption support.

• Employee discount programs available.

• 401k Savings Plan with company contributions.

• Participation in the Employee Stock Acquisition Plan (ESAP).

• ABB offers 11 paid holidays.

• Vacation is allotted based on years of service for hourly and non-exempt positions.