Field Service Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Perform service tasks according to work instructions while adhering to ABB's quality and safety standards.

• Provide exceptional customer service and execute tasks based on customer orders and expectations.

• Foster customer loyalty by clearly communicating service timelines and expectations.

• Collaborate with customers on-site to identify operational improvement opportunities and resolve issues.

• Carry out field service duties, including recognizing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, parts, and equipment meet quality requirements and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Cultivate and maintain positive customer relationships to boost satisfaction levels.

• Spot potential new sales opportunities while addressing customer needs and communicate these internally.

• Anticipate potential equipment failures and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with 3+ years of experience, OR a High School Diploma/GED combined with 5+ years of relevant work and/or military experience servicing critical power equipment.

• Advanced capability to communicate and interact (both written and verbal) with various levels within the organization.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate skills in Project Management using MS Project or Excel.

• Highly skilled in writing test plans and reports that detail test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative tasks.

• Excellent collaborator who works well with others.

• Demonstrate a sense of urgency and ownership; committed to completing the job!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability options featuring two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits provided.

• Company-funded life insurance equivalent to 2X base pay.

• Company-sponsored Accidental Death & Dismemberment (AD&D) insurance at 1X base pay.

• Voluntary life and AD&D insurance options available, fully paid by the employee, up to maximum limits.

• Short Term Disability coverage for up to 26 weeks, funded by the company.

• Long Term Disability coverage providing 60% of pay, also company-funded, with the option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks offered.

• Access to an Employee Assistance Program.

• Health Advocate support resources available for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• ABB provides 11 paid holidays annually.

• Vacation time is allocated based on years of service for hourly and non-exempt positions.