Field Service Supervisor – Electron Microscopy

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead, coach, mentor, and develop a team of Field Service Engineers.

• Plan and coordinate field service operations, resource allocation, and client support.

• Monitor operational performance, productivity, and key performance indicators (KPIs).

• Provide technical direction and escalation support for intricate electron microscopy installations, maintenance, and repairs.

• Cultivate and sustain customer relationships while ensuring their satisfaction.

• Collaborate with Sales, Applications, Technical Support, and Operations teams.

• Ensure adherence to quality systems, safety regulations, and compliance standards.

• Assist in workforce planning, recruitment, onboarding, training, and performance management.

• Identify and execute process enhancements to improve service efficiency.

• Foster a culture of continuous learning, collaboration, accountability, and customer-centricity.

⛳️ Requirements

• Advanced Degree with a minimum of 3 years of relevant experience, or a Bachelor's Degree with at least 5 years of technical field service experience.

• Degree in Electronic, Mechanical, Mechatronic Engineering, Physics, or another related technical field.

• At least 2 years of leadership or supervisory experience overseeing technical service teams.

• Experience in supporting electron microscopy or other advanced analytical or scientific instruments is highly desirable.

• Proficiency in troubleshooting, maintaining, and repairing complex electromechanical systems.

• Capability to establish strong customer relationships and deliver outstanding service results.

• Strong analytical, problem-solving, and organizational abilities.

• Experience in coaching, developing, and motivating technical teams.

• Familiarity with service management systems, CRM platforms, and Microsoft Office applications.

• Knowledge of quality management systems, safety standards, and regulatory compliance requirements.

• Experience managing service performance through KPIs and driving continuous improvement initiatives.

• Strong project management and stakeholder engagement skills.

• Excellent written and verbal communication abilities.

• Valid driver's license and a willingness to travel up to 50%.

• Ability to safely lift up to 50 lbs (23 kg) with assistance and perform field-based service activities.

🏝️ Benefits

• Comprehensive health and wellbeing benefits.

• Wellness programs.

• Employee Assistance Program.

• Flexible work arrangements.

• Generous leave policies.

• Option to purchase additional leave.

• Paid birthday leave.

• Company-paid parental leave.

• Paid volunteer time.

• Online courses via Thermo Fisher Scientific University Plus and LinkedIn Learning.

• Workshops.

• Mentorship programs.