Field Service Supervisor

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Lead and provide support to a team of field service engineers.

• Ensure outstanding service delivery to clients.

• Oversee coordination of service activities.

• Manage the performance of the team.

• Foster strong relationships with customers and internal stakeholders.

• Advocate for operational excellence and enhance customer satisfaction.

• Empower customers to create a healthier, cleaner, and safer world.

⛳️ Requirements

• Advanced Degree with 3 years of experience, or Bachelor's Degree with 5 years of technical field service experience.

• Proven skill in troubleshooting and repairing complex systems.

• At least 2 years of supervisory or leadership experience managing technical teams.

• Strong technical expertise in electronics, mechanics, and diagnostic tools.

• Demonstrated success in managing customer relationships and service delivery.

• Advanced analytical and problem-solving abilities for complex technical challenges.

• Proficient in service management software, CRM systems, and the Microsoft Office suite.

• Exceptional communication and interpersonal skills for both technical and non-technical audiences.

• Proven track record in developing and supporting team members.

• Experience with quality systems, safety protocols, and regulatory compliance.

• Valid driver's license and ability to travel up to 50% within the assigned territory.

• Physical capability to lift up to 50 lbs with assistance and perform service tasks.

• Strong organizational and project management skills.

• Ability to work independently and lead teams in a results-driven environment.

• Experience in managing service KPIs, metrics, and continuous improvement efforts.

• Multilingual skills may be necessary based on location.

• Preferred fields of study include Engineering, Sciences, or a related technical discipline.

• Industry-specific certifications (EPA, HVAC/R, Electronics) are preferred.

🏝️ Benefits

• Some level of PPE (Personal Protective Equipment) provided or required based on work conditions.

• Reasonable accommodations for individuals with disabilities during the application, interview, and job functions.