Field Service Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the startup and commissioning of Armstrong equipment, which includes Variable Frequency Drives and Control Panels.

• Troubleshoot and repair pumps, automated valves, and various other equipment.

• Record fieldwork activities through the online portal.

• Deliver on-site training sessions for operators.

• Convey field service insights to the After Sales team.

• Cultivate customer relationships and illustrate the benefits of Armstrong products.

• Recognize opportunities for additional sales.

• Travel within the Western region up to 60% of the time, with occasional trips to other areas of the USA.

• Address service requests, complaints, and startup inquiries via phone and email.

• Organize and oversee service visits.

• Participate in an after-hours on-call rotation.

• Train service and installation teams as well as mechanical contractors.

• Compile and evaluate field reports regarding equipment performance and warranty compliance.

• Assist in connecting site equipment to the Internet or customer networks.

• Collaborate with engineering, project management, and sales teams.

• Identify and report product issues while contributing to process and design enhancements.

⛳️ Requirements

• A degree or designation in Mechanical or Electrical Engineering, Applied Engineering, or a related field, along with relevant practical experience.

• Familiarity with drives, control panels, BAS systems, and automation.

• Knowledge of serial communications is advantageous.

• Demonstrated experience with mechanical pumps and HVAC systems.

• Proficient in MS Office with strong software skills.

• Experience in commercial construction is preferred.

• Comprehensive understanding of electrical and mechanical equipment.

• Exceptional verbal and written communication abilities.

• Knowledge of hydronic HVAC systems, Variable Frequency Drives, automation, and Building Automation Controls is preferred.

• Willingness and capability to travel within the Western region up to 60% of the time and occasionally to other locations in the USA.

• Ability to participate in an after-hours on-call rotation.

🏝️ Benefits

• Opportunities for professional learning and growth.

• A global community and a collaborative work environment.

• Contributions towards energy efficiency and a reduced environmental impact.