Field Service Representative – Biomolecular, Genomics, Cell Analysis Instrumentation

This is a fully remote position, open to applicants in Canada.

📋 Description

• Travel to various customer locations to deliver services.

• Install and enhance hardware, software, and network products as well as configurations at customer sites.

• Identify and resolve product performance challenges.

• Provide maintenance and repair services.

• Proactively identify potential equipment issues to avert unexpected disruptions in customers' operations.

• Deliver comprehensive integrated solutions (excluding the design phase), which may encompass peripherals, communications, operating systems, and application software.

• Maintain professional performance in alignment with established metrics, processes, and procedures.

• Ensure customer satisfaction by maintaining clear communication, focusing on details, taking proactive measures, and making timely escalations when necessary.

⛳️ Requirements

• A bachelor's degree in a science or engineering discipline (e.g., Biology, Biochemistry, Biomedical Engineering), or an equivalent qualification.

• At least 4 years of experience in a similar position or as an end user.

• Proficient in troubleshooting and problem-solving.

• Familiarity with Agilent solutions is advantageous.

• Experience with liquid chromatography–mass spectrometry (LC-MS) is a plus.

• Strong verbal and written communication skills, characterized by clarity, respect, and promptness.

• Bilingual proficiency in French and English (mandatory).

• Possession of a valid driver's license.

• Legal authorization to work in Canada.

• Willingness to travel internationally (U.S. and Europe) for necessary training.

🏝️ Benefits

• Performance bonuses.

• Equity through stock awards.

• Comprehensive employee benefits.