Field Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assisting our clients with on-site setup, implementation, upkeep, and repair of both company and multi-vendor systems solutions.

• Installs and enhances hardware/software/network products and configurations at customer locations.

• Identifies and resolves product performance issues.

• Conducts maintenance and repair activities.

• Guarantees customer satisfaction by providing guidance on preventive maintenance and configurations that may affect product performance.

• Anticipates potential equipment problems to avert unplanned disruptions in clients' operations.

• Delivers fully integrated solutions, which may encompass peripherals, communication systems, operating systems, and application software.

• Educates other field engineers and customers on the solutions provided.

⛳️ Requirements

• A Bachelor’s or Master’s degree in a scientific field – such as chemistry, analytical chemistry, biochemistry, biotechnology, or an equivalent college degree accompanied by relevant work experience.

• Over 2 years of experience in a laboratory setting.

• Proficiency in troubleshooting and problem-solving is crucial.

• Familiarity with Agilent Instruments is preferred but not mandatory.

• Clear, respectful, and timely verbal and written communication skills.

• A willingness to travel and meet with clients, with a travel expectation of 25%.

🏝️ Benefits

• Eligibility for bonuses.

• Stock options available.

• Comprehensive benefits package.