Field Service Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Spearhead operational excellence and drive profitable growth in the electrical service (ELSE) sector.

• Take ownership of business performance in areas including health and safety, productivity, quality, and key financial metrics.

• Lead field technical service resources deployed throughout the district.

• Provide preventive maintenance, troubleshooting, commissioning, and modernization solutions for ABB clients.

• Oversee district workshops to ensure effective shop-based repairs and modernization services.

• Promote safe, high-quality, and timely execution of services.

• Collaborate with ABB regional service groups and functional teams.

• Drive strategic growth initiatives and customer success priorities within the district.

• Partner with Sales and Commercial teams to deliver effective solutions for ABB clients.

• Ensure customer loyalty through exceptional service in field service operations.

• Foster continuous improvement in field service quality and first-time-right execution.

• Track field service KPIs and implement corrective measures as needed.

• Cultivate a culture of continuous improvement and implement enhancements to achieve service excellence.

• Uphold high standards for safety and cleanliness while ensuring compliance with environmental regulations.

⛳️ Requirements

• Bachelor’s Degree in Engineering or Business with 5–8 years of experience, or no degree with at least 8 years of relevant experience.

• Familiarity with field service operations.

• Exceptional leadership capabilities.

• Strong communication skills and a team-oriented approach.

• Excellent planning and prioritization abilities.

• Strong customer-centric mindset.

• Practical experience with SAP, MS Word, MS Project, MS Excel, MS PowerPoint, and other office software.

• Proficiency in reading engineering drawings and specifications.

• Experience working with cultural diversity in a global business setting.

• Maintain high standards for safety and cleanliness and ensure compliance with environmental regulations.

• Currently authorized to work and reside in the US.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (including a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-paid life insurance (2X base salary).

• Company-paid Accidental Death and Dismemberment (AD&D) insurance (1X base salary).

• Voluntary life and AD&D insurance – entirely employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of pay – funded by the company.

• Option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (including Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program.

• 401k Retirement Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits under a permissive time away policy for salaried exempt roles.

• Reasonable accommodations available for applicants with disabilities.