Field Service Engineer – TAP, Ambr

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Carry out installation, commissioning, calibration, preventive maintenance, and repair tasks across various systems to ensure dependable system performance.

• Serve as a reliable partner to customers by overseeing on-site service operations, including system initiation and resolving technical issues.

• Record fault-finding information and provide systematic feedback regarding product performance to both customers and internal teams.

• Conduct specific in-house service tasks at the Delaware office as needed.

• Adhere to service protocols and maintain precise records of system setups, customer information, time, and costs.

• Make informed choices regarding equipment repairs in accordance with service level agreements and customer contracts.

• Work in conjunction with cross-functional teams to escalate intricate issues to Product Support, Customer Support, and Hardware Resource Coordination.

• Travel frequently (up to approximately 80%) within the designated territory to assist with installations, services, and customer requirements.

⛳️ Requirements

• An associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience.

• A minimum of 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, preferably with capital equipment.

• Strong expertise in electrical and mechanical troubleshooting at both system and component levels, including AC/DC voltage measurement.

• Familiarity with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is beneficial.

• Proficient in interpreting mechanical and electrical schematics, configuring PCs, and installing software and firmware (Windows-based systems).

• Understanding of calibration processes (e.g., temperature, volume) and experience in GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is advantageous.

• A valid driver’s license and the ability to obtain a passport for customer travel needs.

• Demonstrated problem-solving abilities, with the capacity to independently handle service decisions and customer interactions.

• Excellent communication skills with the ability to train customers and foster effective working relationships.

• Proficient in using MS Office applications and maintaining accurate service documentation.

🏝️ Benefits

• Personal and Professional Development: Mentoring, leadership programs, and internal seminar offerings.

• Work-life Balance: Paid vacation, sick leave, corporate holidays, and a community service day; along with flexible work schedules.

• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.

• Welcoming Culture: Mutual support, team spirit, and international collaboration; communities focused on various topics such as “Coaching,” “Agile Working,” and a “Businesswomen’s Network.”

• Health & Well Being: A wide array of health and wellness support, including various medical plans, dental, vision, EAP, and other wellness programs.

• Intelligent Working Environment: Working in smart buildings equipped with the latest technology and equipment.

• Retirement Savings Plan: 401(k) with a generous company match.

• Flexible Spending: HSA, FSA (dependent care & healthcare spending), and Transportation Commuter Account.

• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate.

• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.