Field Service Engineer – Surgical

This is a fully remote position, open to applicants in California.

📋 Description

• Execute corrective and preventive maintenance, retrofits, upgrades, and system installations.

• Cultivate and uphold a high standard of customer satisfaction.

• Swiftly resolve customer inquiries, ensuring quality assurance and medical safety standards are met.

• Oversee daily scheduling while fostering effective and timely communication with customers, dispatch, managers, regional, and cross-functional teams.

• Fulfill all administrative tasks in a timely and precise manner.

• Support Sales, Clinical, and In-house teams, including collaborating with other Field Engineers as necessary.

• Manage inventory effectively, maintain accurate records, and return unused and defective parts promptly.

• Advocate for service contract offerings and assist the Inside Sales Specialist in promoting service agreements to customers within the designated territory.

⛳️ Requirements

• An Associate’s degree or equivalent experience in a related field.

• Proficiency in reading, writing, understanding, and communicating fluently in English.

• A minimum of 2 years of relevant professional experience.

🏝️ Benefits

• Health, life, and retirement benefits.

• Flexible time off for exempt associates.

• Comprehensive benefits package.